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I got my order and one of the honey jars was broken
I Email Epka, no answer
We’re very sorry that one of your honey jars arrived broken.
But please don’t worry — we will absolutely make this right. We can either send you a replacement jar or issue a refund, whichever you prefer.
Unfortunately, because our honey is packed in glass jars, shipping carriers can occasionally damage a package in transit.
You mentioned that you already emailed us about this. Could you please let us know which email address you sent your message to? We have checked our inbox and unfortunately have not received any message regarding this order.
Please also let us know what you would prefer: a replacement jar or a refund, and we’ll take care of it for you.
You can always contact us directly at info@epkalab.com, and we’ll be happy to assist you.
We have already sent you an email at the address listed in your contact information so we can resolve this issue as quickly as possible.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.