Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request assistance.

Please Note:
For the safety of all customers, and in accordance with U.S. food safety regulations, we do not accept returns on food items, including healthy spreads, raw honey, and bee pollen — even if unopened. This policy ensures product quality and prevents any risk of contamination.

If your order arrives damaged, defective, or incorrect, please contact us immediately at epkalab@gmail.com. We will evaluate the issue and work to resolve it as quickly as possible.

Returns without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at epkalab@gmail.com with your order details and photos of the issue. We will do our best to correct the problem.

Non-Returnable Items

Due to health and safety standards, we cannot accept returns on:

  • Any food products (including healthy spreads, raw honey, and bee pollen)

  • Perishable goods

  • Custom or personalized items

  • Sale items or gift cards

These restrictions are in place to ensure product safety, quality, and compliance with food handling guidelines.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at epkalab@gmail.com.

For any questions or concerns, please contact us at epkalab@gmail.com. We’re always here to help.